You hear talk about 'customer service' all the time and most of the time - it's just lip service.
We started in the fencing business. But the reason we've grown into other services is because our customers asked us to do things for them that they didn't want to hire other people to do. They like us and trust us. And they know we'll always do our best for them. That's why we've grown....honest to goodness Customer Service!
Every business has a beginning, and we started in the fencing business. We got into the business of filling in swimming pools when one of my customers asked if I could get rid of his pool. We got into the Eavestrough Insert business when elderly customers couldn't clean out their eavestroughs anymore. One business led to another by servicing our customers to the best of our ability.
Meet the Team
Their project was completed on time and as you can see on their faces, these guys take pride in their work.
More about Brian
I have been a licensed Millwright since 1991 and decided to start a small business in 2004. I named my company FBG Fencing Inc. in December 2005. My primary focus was on wood fencing and post hole drilling.
One day I received a call from a homeowner asking to have their Inground pool demolished and backfilled. Never having done a pool demolition, I returned the call to see the job and was up for the challenge. Well as they say, the rest is history! My business over the years has now expanded into other areas I never thought possible.
I am a true believer for a business to grow and survive, diversity is a key component to evolve and prosper.
In late 2013 I came up with an idea to help lower cholesterol in my diet. I spent about 8 hours one Saturday making prototypes of my vision which is now on the market called the DeYolker. Initially the idea was pitched to Arlene Dickinson from Dragon’s Den fame but at the time she was filming Murdoch Mysteries TV show. Her president Jennifer advised me they were too busy at the time, so I looked for another source and that was the president of Starfrit. They accepted my idea, we made a deal and the rest is history as they say. Feel free to check it out on Amazon.ca! And if you enjoy a laugh, watch blogger Mama Sal's reaction to using the DeYolker on YouTube!
I would like to thank all my customers from past to present and the amazing feedback they have given in testimonial format and look forward to serving new customers and taking on new challenges.
This is should be a prospective customer's number one call to action, e.g., requesting a quote or perusing your product catalog.